With over twenty years experience in Residential Lettings & Management, I offer a range of professional services for Letting Agents, including in-house training courses, guidance on best practise procedures, compliance auditing, and provision of Agency documents such as Tenancy Agreements, Terms & Conditions of Business and Letter Templates.

These services are equally suited to established single or multi-branch Agencies, as they are to those wishing to diversify and move into or start a Residential Lettings business as a new venture. A brief description of the services are shown below, and outlined further within the pages of this site. Simply click the menu tabs on the left to access more details.

If you would like further information, or have other requirements which I may be able to assist you with, please email or telephone me. I would be happy to discuss how I can be of help to your Agency.

FARLA (Member (Fellow) of the Association of Residential Letting Agents)

Help Moving into Residential Lettings
Practical assistance and guidance through the procedural intricacies and legislative constraints involved in running a Residential Lettings business, providing both the knowledge and understanding of the requirements placed upon the Agent and their clients, and the tools with which to conduct day to day operations.

In-House Training Courses for Residential Letting Agents
Choose full or half day workshops from pre-designed set courses covering the essential Lettings basics or select the topics that apply to your specific needs to create your individual customised training workshop. You are in control to ensure your staff gain the best possible benefit from the entire day, and as they are held at your own premises, you save on individual travel costs.

Staff Induction Training
Staff not provided with adequate training at the outset can soon lose motivation, resulting in disruption and further expensive recruitment costs. I can devise and conduct an effective programme of induction training, held at your own premises, to introduce new staff to your organisation and procedures and reduce the burden on the valuable time of your senior staff.

Distance Learning Modules / Self Training and Assessment
A distance learning programme allows staff to learn at their own pace within a set timetable. The individual Modules build into a self-training manual. There are basic Standard Modules available or if preferred the modules can be tailored to your own requirements either from the training "menu" or in line with your own systems and procedures.

Bespoke Agency Documents or Pre-designed Lettings Agency Standard Document Packs
All the documents a Letting Agent needs to ensure a consistent high standard of operation throughout all Agency departments, branches or franchisees. Agency Letters and Forms, Terms & Conditions of Business, Tenancy Agreements and Memorandums, Guarantor Agreements, Landlord & Tenant Guides or Brochures either designed specifically in line with your systems and procedures or pre-designed for you to purchase "off the shelf" and customise yourself.

Procedures Manuals
A procedures manual outlining the processes and practises Agency staff are required to adhere to in line with both statutory regulations and corporate policy, ensures a consistent high standard of operation throughout all Agency departments, branches or franchisees.

Compliance Auditing
Individually designed programme to confirm and ensure continuing compliance within your Agency of both statutory legislation requirements and your own Agency policies and practises.
Provides peace of mind for the Agency serious about Risk Management and Quality Assurance.

Agency Best Practise Reviews and Recommendations
An impartial review of the current procedures of your Agency can reveal potential problem areas by identifying incorrect or inefficient practices in your routine activities. I can assist to address and eliminate these to ensure you are not only providing the best service to your clients and tenants, but also protecting your Agency and maximising income.

Document Reviews and Document Revisions
A review of the effectiveness and compliance of your Agency Letters and Forms, Terms & Conditions of Business, Tenancy Agreements, Landlord & Tenant Guides or Brochures will highlight omissions or potential problem areas. If required, a re-drafting or revision service in accordance with the resulting findings and recommendations, is also available.