With almost thirty years' experience in Residential Lettings & Management, I offer a range of professional services for Letting Agents, including guidance on best practise procedures and provision of Agency documents such as Tenancy Agreements, Terms & Conditions of Business and Standard Letter Templates.

These services are equally suited to established single or multi-branch Agencies, as they are to those wishing to diversify or move into a Residential Lettings business as a new venture. A brief description of the services are shown below, and outlined further within the pages of this site. Simply click the menu tabs on the left to access more details.

Please note that as of January 2016 I no longer offer Training Courses, Compliance Auditing or Systems Review services.

If you would like further information, or have other requirements which I may be able to assist you with, please email or telephone me. I would be happy to discuss how I can be of help to your Agency.

ARLA and NFOPP qualified
Shortlisted for NFOPP Technical Award Student of the Year 2008

Help Moving into Residential Lettings
Practical assistance and guidance through the procedural intricacies and legislative constraints involved in running a Residential Lettings business, providing both the knowledge and understanding of the requirements placed upon the Agent and their clients, and the tools with which to conduct day to day operations.

Distance Learning Modules / Self Training and Assessment
A distance learning programme allows staff to learn at their own pace within a set timetable. The individual Modules build into a self-training manual. There are basic Standard Modules available or if preferred the modules can be tailored to your own requirements either from the training "menu" or in line with your own systems and procedures.

Bespoke Agency Documents or Pre-designed Lettings Agency Standard Document Packs
All the documents a Letting Agent needs to ensure a consistent high standard of operation throughout all Agency departments, branches or franchisees. Agency Letters and Forms, Terms & Conditions of Business, Tenancy Agreements and Memorandums, Guarantor Agreements, Landlord & Tenant Guides or Brochures either designed specifically in line with your systems and procedures or pre-designed for you to purchase "off the shelf" and customise yourself.

Procedures Manuals
A procedures manual outlining the processes and practises Agency staff are required to adhere to in line with both statutory regulations and corporate policy, ensures a consistent high standard of operation throughout all Agency departments, branches or franchisees.

Document Reviews and Document Revisions
A review of the effectiveness and compliance of your Agency Letters and Forms, Terms & Conditions of Business, Tenancy Agreements, Landlord & Tenant Guides or Brochures will highlight omissions or potential problem areas. If required, a re-drafting or revision service in accordance with the resulting findings and recommendations, is also available.

"The training day was very informative and the content that was covered over the day was superb.  I can honestly say that it is the best training day that I have encountered during the period I have worked for Whitegates. There are many occasions when you leave training days feeling totally none the wiser, this was not the case and once again thank you for all the information that was supplied on the day."
Whitegates Estate Agency (November 2007)
"Thanks so much for the documents. As ever we are duly impressed by your incredible efficiency!"
Stephen Philips, The Estate Company (May 2007)
"Thank you for making the transition into the world of the tenancy deposit scheme a little less painful than we anticipated! Our documents were seamlessly amended and business has continued much as usual. We can feel confident that we are fully compliant with the requirements of the new legislation."
Cathy Moore, Guy Leonard & Company (April 2007)
"I have heard a lot of very good feedback from last weeks trainees and you certainly have raised everyone’s awareness, which is great. I have noticed your course guide being referred to on many desks."
JAC Strattons (February 2006)
"I and so many others were extremely impressed and happy with the courses that I really don’t want to use anyone else."
JAC Strattons (July 2006)
"You will be pleased to learn that our five candidates all passed, three with merit! Many thanks for your contribution."
Clive Marcroft, Allsop Residential Investment Management (December 2005)
"Well done again for getting my staff through. Yet again the girls won! Many thanks for your continued help."
Hani Madanat, Coombe Residential (September 2005)
"Thank you so much for our training, both Angie and I found it very helpful"
Cathy Moore, Guy Leonard & Company (May 2005)
"Just want to echo Karen's comments and to thank you for an enjoyable day. I'm sure all the staff gained a lot and now feel more confident with their knowledge."
Ann Ford, Badger Holdings Ltd which incorporates Townends and Regents Estate Agents (April 2005)